Get further details about QNB Secure. Use the links below to jump to specific topic areas, or scroll down the page to review the full list of questions and answers.
• General questions
• Registration
• Activation During Shopping
• Shopping with QNB Secure
• The Account Assistant
QNB Secure is an innovative service provided by QNB Secure and certified by both Visa International and MasterCard® Worldwide, offering secure Internet shopping, using your preferred form of Internet payment - the credit card.
When you purchase online at participating web-sites, QNB Secure issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal password and click "Submit" to proceed with the purchase. Without your password, the purchase cannot take place.
Since your card is protected by your personal password, only you can use your card online at participating web-sites.
No. You will be able to use any of your existing QNB credit cards.
Your account will be debited on the same date it is debited currently.
Many merchants are already a part of QNB Secure, and more merchants are signing up!
Click here for Visa credit cardholders.
Click here for MasterCard credit cardholders.
No. QNB Secure is a completely free service.
When you are re-issued a new credit card, the QNB Secure service is automatically updated with the new card information. You do not need to re-register in order to continue using the QNB Secure service.
You will need to register the new card for the QNB Secure service.
You can register any of your existing QNB Visa & MasterCard credit cards.
There is no limit to the number of cards you register - you are welcome to register all of them.
Both the primary cardholder and the additional cardholder can register in any order so long as the additional cardholder chooses a password that is different to that of the primary cardholder.
The personal information you are supplying is used as a security measure to make sure you are the real cardholder. The information you supply is verified against the data stored in our database.
The Personal Message is a sentence (6-30 letters long) that you select during registration. This text should be personal, however not secret e.g. "My shopping Card". Each time a QNB Secure receipt is presented to you by QNB you should look for the Personal Message - it proves it is a genuine QNB receipt. Please note - you cannot select a Personal Message that will be identical to the password. Your password must be kept secret, while the personal message is openly displayed on the receipt.
QNB Customer Care Centre is available at 4407777 24x7 please call for any assistance.
As a QNB Credit cardholder, we offer you the ability to activate QNB Secure when you shop at participating merchants. The activation process is simple and quick - all you have to do is enter a few identifying pieces of information, and select the personal password you will be using in your future purchases. Please make sure you read and agree to the terms of use,as activating the service indicates you have done so. Note that you may not be offered to activate the service online if you had already registered your card to the service in the past.
After you activate QNB Secure for one card, you are welcome to add to the service any of your QNB credit cards.
You should not share your password with anyone. The additional cardholder should establish his or her own password. This increases the security of your QNB Secure online purchases. The additional cardholder may activate the service, Click the logo’s displayed below to register your card now
When you purchase online, QNB Secure issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt and click "Submit" to proceed with the purchase. When you shop online with your QNB credit card, the QNB Secure service will automatically be active at a participating QNB Secure merchant.
You can start to use the QNB Secure service immediately after you complete the registration process.
First, check to make sure that the card you used for the purchase is one that you have registered with the QNB Secure service. Second, determine whether the merchant is a participating QNB Secure merchant. If the merchant is participating and you are using the right card, contact the merchant's customer service centre for help.
Yes. However you will not be able to use QNB Secure. To complete the purchase at such merchants, simply follow the regular checkout process.
You can view your receipt history by logging in to the Accounts Assistant and click on the "Transaction History" link.
If you forgot your password, select the "Forgotten your password/securecode link", that appears on the receipt. In the following page, type your credit card number, then enter the personal information you supplied during your registration for the QNB Secure service to prove that you are the genuine cardholder. You will then be able to select a new password. You can also visit the QNB secure website and re-register to get a new password/securecode.
Always look for your Personal Message before signing the receipt. If your Personal Message does not appear on the receipt, please do not sign it and call our Customer Care Centre for assistance on 4407777.
Always look for your Personal Message before signing the receipt. If a Personal Message other than yours appears on the receipt, please do not sign it or call our Customer Care Centre for assistance on 4407777.
No. QNB Secure only authenticates the cardholder and the authorization of each transaction will be subject to sufficient funds being available or any other fraud prevention checks being completed satisfactorily.
The Account Assistant is a special service offered by QNB, which helps you trace the receipts of your QNB Secure purchases. In addition, it enables you to change your account settings: change your password, and Personal Message.
No. You do not need to write down details of your online purchases. When using QNB Secure you do not need to record or even type the purchase details anywhere. Reviewing your previous receipts online is a convenient option through the Account Assistant feature, which can be accessed by clicking the "Transaction History" link.
You can access the Account Assistant through QNB web-site for VISA and for MasterCard.
If you forgot your password, select the "Forgotten your password/securecode link", that appears on the Account Assistant login. In the following page, type your credit card number then enter the personal information you supplied during your registration for the QNB Secure service to prove that you are the genuine cardholder. You will then be able to select a new password.
In the Account Assistant, access "Update Profile", your old Personal Message will be presented, and you will be able to select a new Personal Message (6-30 characters long). Once you enter a new personal message please click submit to save your new message. Please note that your Personal Message must not resemble your password.
Once you access QNB Secure, please click the "cancel service" option in the Account Assistant screen and follow the simple steps shown, if you face any difficulty then, please call our Customer Care Centre on 4407777 Please note - deactivation means that your account is no longer protected by the QNB Secure password, and it affects the primary and additional cardholder.
To re-activate please call QNB Customer Care Centre on 4407777. Please note - reactivation means that your account is protected by the QNB Secure password, and it affects the primary and additional cardholder.
